Capital Support | What's it like to work there

What’s it like to work at Capital Support?

At Capital Support we take our people seriously. We make sure to equip them with the tools they need to do their job, from training and development support through to generous benefits and competitive salaries.

With over 130 staff working in our London office, here are some of our employees sharing their experiences of working at Capital Support.

Meet Our Employees

It’s really enjoyable! It’s also hard work, and the pace is very fast indeed. However, you get out what you put in; hard work, dedication and personal progression is recognised.

Mark Payne

Mark Payne,
Infrastructure Services Manager

Employment background: I’ve always had a keen interest in IT, and I joined an internal support team when I was 18. I worked my way up gradually within the team, but felt that I’d peaked and wanted more of a challenge. I joined Capital Support in order to gain further experience and challenge myself.

Year started: I joined Capital Support in November 2012.

Role when started: Field Services Engineer

Current role: Problem Manager

Overview of what you do: I am developing our Problem Management team. Our job is to provide both proactive and reactive management, carry out root cause analysis and ensure that best practices are followed.

What’s it like to work at Capital Support: It’s really enjoyable! It’s also hard work, and the pace (especially on the Service Desk) is very fast indeed. However, you get out what you put in; hard work, dedication and personal progression is recognised, and for those that make the effort there is real scope to make a difference, not only at Capital Support but in the marketplace as a whole.

Anything else: I’m excited about the opportunity I’ve been given to head up the new Problem Management function, and I think we’ll make a real difference that should be noticeable by customers.

Since I started working at Capital Support, I’ve found it to be a really professional and knowledgeable IT company.

Yong-Sum Lam

Yong-Sum Lam,
Procurement Assistant

Employment background: Before starting at Capital Support I worked for another IT company for eight years, dealing with and managing all the purchasing requests. I’ve always worked closely with engineers, so I’ve developed a good understanding of IT products.

Year started: 2014

Role when started: Procurement Assistant

Current role: Procurement Assistant

Overview of what you do: I deal with day-to-day procurement, and spend a lot of time negotiating with suppliers for better prices and placing deal registrations. I assist the Account Management team with quotes, and I also manage our partner programs.

What’s it like to work at Capital Support: Since I started working at Capital Support, I’ve found it to be a really professional and knowledgeable IT company.

Anything else: I work with a great team, and everyone is really friendly and supportive.

After six years of working at Capital Support, I can still honestly say I learn something new every day.

Mark Rix

Mark Rix,
Senior Voice Technical Specialist

Employment background: My passion for IT started in secondary school, where I used to manage the IT rooms on a lunchtime for the Head of IT. I took the subject by the horns and tailored my education to put me in a good position to embark on a career in the IT industry. I unfortunately wasn’t successful in the first instance, settling for a circuit sales job for BT. However, my perseverance paid off and three years later I landed my first IT role. Since then, I have progressed through the Capital Support Service Desk, picking up telephony as a specialist skill in the process.

Year started: 2008

Role when started: Service Desk Administrator

Current role: Senior Voice Technical Specialist

Overview of what you do: I run the daily Service Desk operation across a team of 23. My role involves dealing with customer escalations, incident management, systems management and administration, as well as general people management of the team itself. I also assist with the creation of new standards, processes and procedures.

What’s it like to work at Capital Support: Joining Capital Support when I was a fresh 21 year old has effectively moulded me into the person I am today. It’s a friendly and welcoming atmosphere, as well as a rewarding experience that presents new and different challenges every day. The exposure to new technology, solutions and industries is extensive and continues to expand. This in turn makes life here very interesting and diverse. After six years of working at Capital Support, I can still honestly say I learn something new every day.

Anything else: I have effectively grown up at Capital Support and can honestly say that there is a really friendly, encouraging environment. From socialising between departments to external activities that are organised within, Capital Support is definitely a place where friendships are forged.

Working at Capital Support is interesting, busy, sociable, occasionally stressful but ultimately rewarding!

Capital Support's James Booker

James Booker,
Service Desk Manager

Employment background: I have worked in the IT industry since leaving Leeds University in 2005. Originally starting out as a rollout engineer to install a thin client solution at the Co-operative Bank, I have since worked in IT for the financial and health industries in various capacities, learning many skills along the way.

Year started: 2012

Role when started: Service Desk Second Line Engineer

Current role: Service Desk Team Leader

Overview of what you do: I troubleshoot and fix issues, and implement quality solutions for clients involving PCs, phones, applications and infrastructure.

What’s it like to work at Capital Support: Working at Capital Support is interesting, busy, sociable, occasionally stressful but ultimately rewarding!

Anything else: Capital Support offer lots of opportunities for training to increase your personal and professional skills. They also support, organise and encourage many team social events, from five-a-side football to dragon boat racing.