Capital Support | Remote Assistance

Remote Assistance

Type the code you received from your representative and click the continue button to proceed.

Please fill out the field above, choose your agent and click the Click Here button to proceed.

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support

You will find the answers to security questions and system configuration requirements in our FAQ section. You can also view a demonstration of a screen-sharing session.

How it works

Step 1
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2
You are prompted to download a small virus-free plug-in.

Step 3
With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.