Now more than ever, businesses depend on their IT systems in order to operate. When it comes to IT support and managed services you need fast, reliable, 24/7 assistance to keep your systems secure, available and performing to their optimum level.
Providing IT support and managed services for over a decade
At Capital Support, we’ve been specialising in providing outsourced IT support and managed services to the financial services and professional services sectors for over 10 years. We understand that time is money, and that IT availability is crucial in industries that work around the clock. That means it’s critical that we support our customers with the appropriate resources whenever they need them, day or night.
24/7 Global Service Desk
With our 24/7/365 IT support, we provide critical support when you need it from our headquarters in London Docklands.
Our centralised Service Desk consists of structured teams of qualified and experienced IT engineers who will act as your first point of call for any IT issues you may experience, whatever the time and wherever you are in the world. Our teams consist of full-time employees, not contractors, all of whom meet our standards of customer service and technical ability.
Whether you’re a new start-up or an existing business with an internal IT department, our Field Services Engineers are fully qualified and experienced to provide onsite support to meet your needs. We can provide ad hoc assistance as and when you need it, or schedule regular visits either to complement your existing function or provide full management of onsite IT requirements.
Monitoring and Management
Capital Support’s investment in industry-leading monitoring and remote management tools allows our customers to leverage a proactive, self-diagnosing service that provides comprehensive coverage of critical hardware and systems. As the eyes and ears on your environment, the service works intelligently to constantly monitor and check your entire estate.
Proactively managing scheduled maintenance increases the lifespan of environments, maintains performance and helps to ensure against unscheduled downtime.Capital Support provides a robust scheduled maintenance program to ensure that critical patches and updates are applied to servers and workstations.
Capital Support utilises advanced tools to monitor the performance, security and availability of our Private Cloud and individual client systems. This information is combined with overall support and managed service performance information to produce service reporting tailored to our clients’ needs and SLAs.
Each of our customers is assigned an Account Manager to maintain a consistent, productive relationship. Our Account Managers ensure that communication is maintained via service reviews and scheduled meetings, projects are delivered on time and within budget, issues are resolved promptly, standard reports are provided, and a road map is maintained to ensure that business needs are taken into account for the short, medium and long term. Our Account Managers work to achieve relationships based on trust and understanding.
Warranty and Vendor Management
Capital Support’s warranty and vendor management services ensure that renewal dates are met, service statuses are maintained and no unforeseen outages or charges are incurred, all on your behalf.