System Support

Our portfolio of support services enables us to offer you a complete support package. Regardless of the problem, our helpdesk technicians will give you the confidence that your problem is being resolved. Our clients like to be able to call upon us for our knowledge and know that the problem will be rectified.

Our portfolio of services is made up with different modules, both pro-active and re-active. Each in turn complements the other and with our guidance you can be sure that your bespoke model will work for you.

Capital Support's helpdesk is staffed by IT professionals with a dedication to Customer Service. All our engineers hold accreditations from the major hardware and software manufacturers, meaning as soon you need to make a call, you are straight through to someone who can help.

If a problem can not be rectified via telephone support, our technicians also have the capability to remotely access a client's network. This not only covers the client's server but also the client's individual desktops. A total solution for software support.

In the event of a hardware failure, Capital Support will log the fault and respond within a pre defined response time.

A qualified technician will attend site to rectify the problem on your premises whenever possible. If this cannot be achieved then the faulty equipment will be taken to the repair centre and loan equipment will be available for the duration of the repair.

Such loan equipment will be fully configured in order to ensure that users are setup to a ‘pre fault’ status. Once your original equipment is repaired, it will be returned at a convenient time and will be fully configured.

Hardware Management offers a unique blend of hardware maintenance services, procurement and replacement strategies along with manufacturer's warranty management, thus providing our clients with a single point of contact to manage the whole support process.

Capital Support can offer coverage 365 days a year, 24 hours a day.

The key to a stable system is regular proactive maintenance. The experience of Capital Support allows us to recognize the need for regular system maintenance and servicing. Regular remote checks can be scheduled at pre agreed frequencies and can cover as many areas as you require. Some examples of what may be covered in such checks are; Server disk space, server load and performance, memory usage, general network traffic and speed, backup status and antivirus updates.

Many of the principles behind the regular remote support services can be applied to having a regular visit from a Capital Support technician. Regular routine tasks can be performed on the entire network and the day to day backlog of IT problems can be worked through to ensure that the system is as efficient as it should be. This on site attendance is popular with companies who do not have an internal IT department or who have limited knowledge of certain applications. Alternatively technicians can be used to assist an internal IT department freeing up their time to concentrate on larger projects. The following list outlines a number of benefits of this support service.

• Effective use of internal staff time.
• Professional advice on system configuration.
• Increased awareness of administrative duties.
• Regular channel of contact between client & Capital Support.
• Provision of coverage for holiday periods and sickness.
• Routine Preventative Hardware Maintenance.
• Flexible approach based on clients changing requirements.

• On-Site Support
• Remote Scheduled Server & System Health Checks
• System Monitoring Software
• Software Updates – Fixes & Patches
• Check Logs – Alert Levels, Anti-Virus, Disk Space, e-mail, etc