McAfee Security Issue Addressed By Capital Support
Late yesterday afternoon a major issue was discovered with the 1400 GMT update of McAfee
Enterprise anti virus software, affecting tens of thousands of machines in the UK alone. The
consequences of this corrupt update vary from the ‘blue screen of death’ or the machine
continually rebooting itself every 60 seconds.
Until a repair has been carried out, users will find themselves unable to use their PC or workstation.
The impacts of this are currently unknown but it is expected that this will affect many businesses
across the globe - causing serious downtime. The cost of that downtime to all affected businesses
can only be speculated upon at this moment in time.
Capital Support has come up with two different solutions to address the issue and has been
working through the night to ensure the minimum business disruption to its Financial Services IT
Support clients.
Laurence Borde of Media Tree Limited said:
“You guys are amazing, thank you for
being so professional. Your team deserves huge credit for all they do to keep our systems “safe”
and healthy”.
The affected update (known as 5858) causes the anti-virus software to detect SVCHOST.EXE as
having been modified by the W32/wecorl.a worm -a virus in circulation around November 2008.
Unfortunately, SVCHOST.EXE is crucial to Windows. Without it very few of the background services
that you require to operate your PC can work. Capital Support is prepared to share their solution
with any business suffering from this issue.
For further information please contact:
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Carrie Saunderson
Marketing Manager
Capital Support Ltd
3 Harbour Exchange Square
Docklands, London
E14 9GE
T +44 (0) 20 7458 1290
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